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TERMS AND SERVICES FOR PRIVATE COMMISSIONS

01 GENERAL TERMS

Prices and availability are subject to change based on demand. I retain the right to reject any order for any reason.

02 PAYMENT
Currency accepted is USD and can be paid through PayPal or similar payment services such as Venmo & Zelle. Commissions can be paid either 100% upfront or split 50% upfront and 50% after sketch approval. Please do not send any funds before I have accepted your project and requested you to send payment.


03 PROCESS & DELIVERY
The time it takes to finish your commission may vary 1 week - 2 months depending on factors such as health, the complexity of the commissioned piece, and holiday seasons. Once the piece is finished you will receive a high-resolution image as well as a web-friendly size. Note that there is no physical product unless specified as an add-on feature.

04 REVISIONS & SKETCHES
Included in the price of commission are 2 revisions and an initial sketch phase. After you approve the initial sketch to be completed, you will get two opportunities to revise details and colors. After these two opportunities there will be a change fee for each new revision request, the fee will vary depending on the amount of work needed to accommodate. I will do my very best to execute the piece with your vision in mind throughout the entire process and can be reasonably flexible on this front.

 

05 COPYRIGHT & USAGE
 

  • I, Helena Nicole Duty:

    • I reserve the right to cancel and refund the order at any time for any reason. 

    • I retain all copyrights over the commissioned artwork. 

    • I will NOT claim the intellectual property (IP) of the commissioned artwork. 

    • I will NOT profit further from the commissioned artwork unless you (the customer) break any of the terms. 

    • I reserve the right to post the commissioned artwork online, in my portfolio as well as in publications such as art books.
       

  • You (the customer/commissioner): 

    • You may upload the commissioned artwork on any website and social channels. 

    • You may NOT make profits from the commissioned piece (reselling, redistributing, uploading to POD-services, make prints, etc.) 

    • You may NOT alter the commissioned artwork without my (the artist's) consent. 

    • You retain the rights to the intellectual property (IP).

    • You may NOT use the commissioned artwork for commercial purposes.
       

  • The following is considered copyright infringement:​
     

    • Reproducing/using the copyrighted artwork commercially - means making money off it in any way not excluded from these terms. 

    • Claiming the artwork as your own 

    • Altering the artwork without my consent 

  • In some cases, the commercial rights to the image may be purchased

06 CANCELLATION & REFUND POLICY

The buyer is not allowed a refund once I've started working on the commission. If for any reason, I am unable to start your commission you will receive a full refund. If you cancel your order before I have started it, you can get a full refund. If you are getting a refund, do not request a PayPal chargeback, I will transfer the money back to you myself. If you request a Paypal chargeback at any point when you were not allowed to ask for a refund you will lose all beforementioned rights to the commissioned piece and I will have the full right to profit further from it in any way. I will decline the chargeback and supply Paypal with our conversations in which we talk about the commission as evidence that I have completed work for you. Furthermore, you will be blacklisted for commissioning me again.

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Thanks for reading! Now that we've made it through the boring parts, I can't wait to hear from you and start having some real fun.

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